IT Managed Services
Worry Free IT Solutions
Managing technology systems throughout your organization can be a costly distraction from running your business. One specific barrier business owners face is they only require a certain level of IT management. They don’t have the demand or the resources to hire a full-time technician, but find when that when they are in need of IT support, the matter has become urgent, often resulting in a significant amount of downtime.
Hiring in-house IT can quickly become expensive and the ROI is not often as visible. For this reason, TMI provides on-demand IT Managed Services that are available to you only when you need it. We provide the same level of resources and priority service as a dedicated employee without the overhead and expense of a full time technician.
Our affordable as-needed contracts provide remote and onsite support from our IT experts. TMI also provides ongoing system maintenance including software and security updates, data backups, and repairs to ensure your system is performing at peak efficiency, reliability, and security. These services have the unified goal of taking the worry away from IT management and turning IT back into something that works for the company, not something that needs to be managed by the company.
Our IT Managed Services Include:
USER SUPPORT
The heart and soul of every business is its employees. Through a combination of remote and on-site support, helpdesk solutions, and real-human interaction, TMI works to make sure your staff get the help they need and that their IT infrastructure is there when they need it.
SYSTEMS MANAGEMENT
Your IT systems should be working for you, not the other way around. TMI provides holistic systems management services including updates, patching, optimization, full-system availability monitoring, health monitoring, incident response, and many others so that IT can stay in the background where it’s supposed to be.
IT LIFECYCLE MANAGEMENT
With license keys, registrations, serial numbers, warranty cycles, and everything else related to the lifetime of an IT system, IT asset management can quickly become a managerial headache. TMI is equipped with management platforms, inventorying systems, obsolescence plans, and other tools tailorable to your business’s needs so that your IT assets and their information remain up to date.
CYBERSECURITY
Cybersecurity has never been more important than it is today. With experience and tools at our disposal including modern antivirus, antimalware, anti-ransomware, and robust firewall technologies, TMI will help secure your network and systems against modern threats.
DATA BACKUPS
One of the easiest but most important things a business can do to secure its data is to schedule, run, and test regular backups. TMI can help ensure the integrity of your business’s data by configuring local and remote backups for your systems, including both servers and workstations, and keeping them ready for immediate restoration.
NETWORK MANAGEMENT
Almost every device that comes into a business today comes equipped with network connectivity. Long gone are the days when a single WiFi router was enough for most SMBs to operate. TMI brings years of network management and design experience to the table, helping your business build and operate a reliable but affordable network to keep your systems connected.
IT Managed Service Packages
For hourly support, please contact us about rates for consultation, remote support, on-site support, and project time.
ESSENTIAL
ELITE
Unlimited remote support
Unlimited on-site support
Free project hours with annual payment
(20 hours)
(50 hours)
24/7 system monitoring
Regular updates and patching
Network management
Managed backups with provided backup appliance
Phone/printer management
POS management
Full system documentation
AV software deployment
Server administration
Users, fileshares, etc.
Firewall appliance with web filtering, virus protection, VPN, etc.
IT Managed Service Packages
SIMPLE HOURLY SUPPORT
Rates for consultation, remote & on-site support, and project time
ESSENTIAL
Unlimited remote support
Discounted on-site support
20 hrs free project time/yr with annual payment
24/7 system monitoring
Regular updates and patching
Network management
ELITE
Everything in Essential
Unlimited remote and onsite support
50 hrs free project time/yr with annual payment
Managed backups with provided backup appliance
Phone/printer management
POS management
Full system documentation
AV software deployment
Server administration
Users, fileshares, etc.
Firewall appliance with web filtering, virus protection, vpn, etc.
Praise From Our Clients
“TMI has been our IT support provider for a year. They have replaced our server, upgraded our online security, and networked our entire office. We have never had more than a 15 minute wait before TMI remoted in and fixed whatever issue we were having. They are professional and competent. I would highly recommend them.”
Becky Emerson, CVPM
North River Animal HospitalManaged Services Client
